Return and Refund Policy

1. Overview

At Pure Wellness Solutions, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a 30-day return policy on unopened products. Please read this policy carefully to understand your rights and obligations.

2. 30-Day Return Policy

2.1 Eligibility

To be eligible for a return, the following conditions must be met:

• Request must be initiated within 30 days of delivery
• Product must be unopened and in original packaging
• Product must be in resalable condition
• You must have proof of purchase (order number or receipt)
• Product must not be expired or near expiration

2.2 Non-Returnable Items

The following items cannot be returned:

• Opened or used products
• Products without original packaging
• Products purchased more than 30 days ago
• Gift cards or promotional items
• Products marked as final sale

3. How to Return a Product

3.1 Step-by-Step Process

1. Contact Customer Service: Email us at returns@purewellness.com or call +1-555-123-4567 to request a Return Merchandise Authorization (RMA) number
2. Receive RMA Number: We will provide you with an RMA number and return shipping instructions within 2 business days
3. Package the Product: Securely pack the product in its original packaging
4. Include RMA Number: Write the RMA number clearly on the outside of the package
5. Ship the Product: Send the package to the address provided in your RMA instructions
6. Confirmation: We will email you once we receive and process your return

3.2 Return Shipping

Customers are responsible for return shipping costs unless:

• The product was damaged during shipping
• You received the wrong product
• The product was defective upon arrival

We recommend using a trackable shipping service and purchasing shipping insurance for returns over $75.

4. Refund Process

4.1 Processing Time

Once we receive your returned item:

• Inspection: 2-3 business days
• Refund approval: 1 business day
• Refund processing: 5-7 business days
• Bank processing: 3-5 additional business days

Total estimated time: 10-15 business days from receipt of return

4.2 Refund Method

Refunds will be credited to the original payment method used for the purchase:

• Credit/Debit Card: Refunded to the same card
• PayPal: Refunded to your PayPal account
• Other payment methods: Contact customer service for options

4.3 Partial Refunds

Partial refunds may be granted in certain situations:

• Products returned after 30 days (at our discretion)
• Products not in original condition
• Products with missing accessories or documentation

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us at returns@purewellness.com.

For different products, we recommend returning the original item for a refund and placing a new order.

6. Damaged or Incorrect Items

6.1 Reporting Issues

If you receive a damaged or incorrect item:

• Contact us within 48 hours of delivery
• Provide photos of the damage or incorrect item
• Include your order number and description of the issue
• Do not discard the product or packaging

6.2 Resolution

For damaged or incorrect items, we will:

• Provide a prepaid return shipping label
• Send a replacement at no additional cost, or
• Issue a full refund including original shipping costs

7. International Returns

For international orders:

• Customer is responsible for all return shipping costs
• Customer is responsible for any customs fees or duties
• Returns may take longer to process (15-30 business days)
• We recommend using a trackable shipping service

8. Subscription Cancellations

If you have a subscription:

• Cancel at least 48 hours before your next shipment
• Cancellations are effective immediately
• No refunds for shipments already processed
• Contact customer service to cancel or modify subscriptions

9. Store Credit Option

Instead of a refund, you may opt for store credit which:

• Provides an additional 10% bonus on the refund amount
• Never expires
• Can be used for any future purchase
• Is transferable to friends or family

10. Quality Guarantee

All our products come with a quality guarantee. If you experience any quality issues within the product's expiration date, we will replace the product or issue a full refund.

11. Contact Information

For questions about returns and refunds, please contact us:

12. Policy Updates

We reserve the right to update this return policy at any time. Changes will be posted on this page with an updated revision date. Orders placed before policy changes will be honored under the previous policy.

13. Dispute Resolution

If you are not satisfied with our resolution of a return or refund issue, you may:

• File a complaint with the Better Business Bureau
• Contact your credit card company to dispute the charge
• Seek resolution through our arbitration process as outlined in our Terms of Service